Return Information

Sterling’s primary goal is customer satisfaction. We strive to ensure that every order is correct and delivered safely. However, if you receive a product that needs to be returned, we will try our best to accommodate you. Please read the following guidelines before initiating a Return Merchandise Authorization (RMA) request. Note that some product may not be returned per the manufacturer and Sterling reserves the right to deny any return.

Any item returned to Sterling must have an RMA number assigned to it. Any item returned without an RMA number will be rejected and sent back to you. Items must be returned to Sterling within 15 days after receiving an RMA number.

All product must be factory sealed in the original manufacturer’s packaging in new condition with no signs of use and include all components, cables, manuals, software and accessories. All returns must have the RMA number on the shipping label. Please do not write on manufacturer boxes. Return shipping costs must be prepaid by the customer and the return shipment must have tracking.

If you receive defective product, please contact Sterling within 30 days of receipt of shipment to arrange a return. Please be prepared to describe why the product is defective and the reason for the return.

Return shipping for defective product will be the responsibility of Sterling. However, proper packaging for return shipment will be the responsibility of the customer.

Non-defective, open box items are non-returnable.

If you receive an item that does not match your original order, please contact Sterling within 30 days of receipt of shipment to arrange a return. Return shipping for incorrect product will be the responsibility of Sterling. However, proper packaging for return shipment will be the responsibility of the customer.

If you receive an item that is damaged in shipment, please contact Sterling within 5 business days of receipt of shipment to arrange a return. Please be prepared to describe the condition of the product and the packaging when you received it. Also, we may ask you to provide photos of the shipment to provide to the shipping company.

Sterling tries to accommodate every customer request; however, there are certain items that cannot be returned. These items include:

  • Software
  • Custom Configured or Special Order Systems
  • Electronic Licenses
  • Service Contracts or Extended Warranties
  • Opened Memory
  • End of Life Product
  • Certain Items at the Discretion of the Manufacturer

Sterling will ship a replacement item at your request after the original item is received by Sterling. Only at the discretion of Sterling will we cross ship replacement items. Alternatively, you may place another order for a replacement product at any time. However, you are responsible for payment of the replacement item. Credit will not be applied until the original item is received.

RMA Request Form

First Name*
Last Name*
Email*
Phone*
Address 1*
Address 2
City*
State*
Zip Code*
Customer PO Number (enter "Credit Card" for a Credit Card order*
Date Product Received (approximate if actual date is unknown)*
Sterling Account Manager
Reason for Return*
Wrong Product (Ordered Incorrect Product)Wrong Product (Sterling Sent Wrong ProductProduct Damaged in ShipmentProduct DefectiveParts MissingOther
Part Numbers and Quantities to Return (Type or Paste below)*
Comments or Special Instructions
Condition of Package* OpenedUnopenedDamaged
Product in Original Packaging* yesNo
Will There Be a Replacement Order* yesNo