Services

Simplifying IT services has been a main focus of Sterling since we were founded in 1996.

In this time, we’ve worked with a variety of organizations in a wide range of industries across the US, and found that in-house IT departments are constantly stretched for time and budget. Sterling’s Services division was created specifically to meet this need. Our portfolio of services helps customers manage costs, maintain technical currency, and improve end-user productivity, enabling in-house IT personnel to focus on initiatives that create new business value.

Our strong partnerships and high levels of certifications with the leading technology manufacturers allows us to be uniquely positioned to provide comprehensive technology solutions at an industry-best value.

Client Services

  • Asset Tagging/UID Labels
  • Bag Embroidery
  • Break/Fix
  • Chromebook Whiteglove Services
  • Imaging
  • Installation & Deinstallation
  • Just In Time Delivery
  • Laser Engraving
  • Order Consolidation

Enterprise Services

  • Big Data
  • Cloud Enablement
  • Cloud Services
  • Cyber Security
  • Data Center Services
  • Enterprise Architecture
  • Identity Management
  • Mobile Application Development
  • Network Communications
  • Network Security
  • Virtualization

Managed Services

  • Advanced Performance Monitoring
  • Hosted Antispam
  • License and Asset Management
  • Managed Antivirus
  • Managed Backup with Reporting (Hosted & Local)
  • Managed IP Compliance
  • Network Health Reviews
  • Patch Management
  • Preventative Maintenance
  • Tiered Help Desk for End Users or Technical Staff
Installation/Deinstallation

Increase the ease of system deployment by utilizing Sterling’s technical resources for your installation and deinstallation needs. We have resources located across the nation that can assist with projects near you, ensuring they stay on schedule and relieve the burden from your IT staff.

Chromebook Whiteglove Services

Receive your Chromebooks preconfigured and ready to use out of the box with Sterling’s Chromebook Whiteglove Services. Services include enrolling your Chromebooks to your school’s Google Apps domain, validating device policies, applying asset tags, receiving data capture of serial numbers, asset tag numbers to your schools extranet, and more.

Imaging

Loading custom images onto workstations and portable devices ties up an organization’s technical staff, taking them away from business critical issues. Sterling offers customized imaging solutions designed to fit customer’s specific needs so that devices are ready for use right out of the box.

Asset Tag/UID Labels

Efficiently control and manage technology property with customized asset tags/UID labels. Our simplified offering makes the tracking of each system as simple as the click of a button through the use of bar coded labels. Labels are completely modifiable to meet the needs of customer’s specific requirements and can be personalized to include serial number, asset number, manufacturer, location, system name, and other details as needed.

Laser Engraving

Identify and protect company assets with custom laser engraving. Engraving allows for a logo, contact information, unique identifier, and other information to be added to devices. This permanent marking is a powerful and attractive way for organizations to identify products and assists in recovery efforts if the items are ever lost or stolen.

Break/Fix

When an organization’s IT staff is spending too much time fixing laptops and desktops, the organization is losing time and money on other projects. Sterling’s break/fix services are here to alleviate these strains of hardware repair. Our fully trained and certified technicians are available to service devices from Dell, HP, Lenovo, Fujitsu, and many other manufacturers.

Order Consolidation

Large orders that include products from a wide range of manufacturers often provide a receiving and storing nightmare until the order is shipped complete. Sterling simplifies this process with our order consolidation services. First, all items are sent to our warehouse; they are collected and stored until the last piece arrives, then we ship them to you in one succinct delivery.

Bag Embroidery

Using the latest in embroidery equipment, Sterling can embroider logos onto backpacks, laptop cases and other items to ensure a crisp, professional look for any organization.

Just In Time Delivery

Preparing an organization’s systems is a large part of the process and the final component is providing delivery of the systems when needed. JIT delivery services from Sterling incorporates compiling all of the services listed above into a concise package and delivering the final product at just the right time.

Identity and Access Management (IDaM)

Identity and Access Management (IDaM) solutions from Sterling enable customers to benefit from an innovative architectural approach that ensures appropriate access to sensitive data and resources across heterogenous environments while still meeting the ever-increasing security and compliance requirements. Sterling’s IDaM solutions create agile environments that support our customer’s increasing data and mission capabilities, and ensures collaboration and interoperability amongst Federal agencies.

Big Data

Big Data solutions from Sterling empower organizations to harness the power of technology and analytics to seamlessly integrate internal and external data sources to extract meaningful information. This allows decision makers to be equipped with better information and ultimately to make quicker and more intelligent decisions. Our solutions are designed with a network-centric architecture and are available as a cloud-based Data-as-a-Service (DaaS) offering.

-Experience new efficiencies from enhanced visibility into operational and historical data
-Quickly and efficiently transform your data into useable information, including reports and real-time multi-layer dashboards
-Benefit from the experience of a trusted advisor with an unbiased and vendor-neutral architectural approach

Cloud Enablement

Quickly and confidently move your organization to the cloud utilizing Sterling’s Cloud Enablement offerings. Sterling has established partnerships with industry-leading cloud providers and leverages our Enterprise Architecture team to assist clients in evaluating their environment and providing a migration path to a cloud platform based on customers’ requirements. Whether an organization is looking for a private, public, or hybrid cloud, Sterling helps agencies realize the efficiencies of cloud technologies while remaining confident in the location and fidelity of their information.

Cyber Security

Sterling provides a wide range of cyber security solutions that help organizations strengthen the security and resilience of cyberspace. We provide customers with the ability to identify and mitigate risks, select and deploy the right technology, and ensure operational readiness to protect from malicious attacks. Our focus is on creating solutions that address insider threats as well as external attacks by incorporating the highest quality Commercial Off The Shelf (COTS) software. By leveraging COTS software and our proprietary cross domain enabling technology, SmartXD, we provide customers with a robust, multi-domain capability that increases cyber situational awareness.

Sterling’s SmartXD technology is a specialized cross domain enabling technology that integrates with UCDSMO baseline guards to allow users to view and navigate all of their networks on a single screen. The SmartXD framework is used in our three flagship products: CrossWatch, for network monitoring, Unity, for multi-domain email and calendar capabilities, and Discover, for multidomain search and retrieval.

Mobile Application Development

Mobile devices allow for more open and agile environments, bringing new efficiencies as well as security concerns to today’s workplace. Sterling’s team is here to help customers securely drive innovation, by leveraging mobile technology. Our Mobile Application Enablement solutions provide intuitive application development, device, content, and application management, and a 24×7 Help Desk; a total end-to-end mobile solution that is seamlessly incorporated into your existing IT infrastructure.

Enterprise Architecture

Sterling’s Enterprise Architecture team works with an organization’s IT professionals to proactively and holistically look at their current IT infrastructure, recommend solutions based on emerging technologies, and determine the best path to meet future mission objectives. Our professionals hold years of industry experience working in mission-critical environments and are highly trained in the leading technologies. This enables us to give educated, experienced, and unbiased architectural direction on a plan that meets each client’s unique needs.

HP

  • Platinum Storage Specialist
  • Platinum Server Specialist
  • Platinum Services One Specialist
  • Public Sector Elite Specialist Partner
  • ArcSight Authorized
  • Tipping Point Authorized
  • Fortify Authorized
  • HPE Federal Enterprise Group Partner of the Year
VMware

  • Premier Partner
  • 4 VCP 5 Certified Engineers
  • 32 VSP Certified Sales Professionals
  • US Federal, Academic and Healthcare Specializations
  • Server Virtualization Competency
  • Business Continuity Competency
  • Desktop Virtualization Competency
  • Management Operations Competency
  • Software-Defined Storage Competency
Juniper

  • JNSA-MMX
  • JNSA-Junos
  • JNSS-EX
  • JNSS-NI
  • JNSA-NI

 

 
Cisco

  • Premier Partner
  • Advanced Collaboration Architecture
  • Advanced Core & WAN Specialization
  • Advanced Security Architecture Specialization
  • Advanced Unified Fabric Technology Specialization
  • Advanced Unified Computing Technology Specialization
  • US Federal Authorized
  • Identity Services Engine Authorized
Oracle

  • Gold Partner
  • SUN X86 Servers
  • Sun Flash Storage
  • Sun Blade Servers
  • Oracle Database Appliance
  • NAS Storage
  • Oracle Desktop Virtualization
  • SAN Storage
  • SPARC Enterprise Entry-Level & Midrange M-Series Servers
  • SPARC Enterprise High-End M-Series Servers
  • Storage Tek Tape Storage
  • Storage Tek Tape Media SPARC T-Series Servers
  • SPARC M5-32 Servers
  • Virtual Compute Appliance
  • M10 Server
IBM

  • Tivoli Enterprise Asset Management
  • Tivoli Automation
  • IBM Cognos
  • Tivoli Storage Management
  • WebSphere Core
  • IM Data Management
  • IBM InfoSphere
  • Rational Authorized
  • IBM FileNet
  • IBM Optim
  • IBM SPSS Statistics
Dell

  • Premier Partner
  • FY14 Federal Partner of the Year
  • Federal GSA Authorized (LOS) Partner
  • Storage Competency
  • Server Competency
  • Networking Competency
  • Security Competency
  • Desktop Virtualization Solutions Competency
  • Cloud Services & Solutions – Cloud Enabler Competency
  • Cloud Services & Solutions – Cloud Provider Competency
  • Data Protection Solutions Competency
  • Security – Dell Network Security Competency
  • Systems Management – Client Mgmt. Competency
  • Systems Management – Windows Server Mgmt. Competency
  • Workstation Competency
Microsoft

  • MCPS, MCNPS, MVTS
  • MCNPS and MCTS
Symantec

  • NetBackup 7.5 for Windows